Frequently Asked Questions

Expert assistance for your luxury timepiece acquisition

Are your watches authentic and covered by warranty?

Yes, every RAYMOND WEIL timepiece is 100% authentic and comes with a two-year international warranty from the date of purchase, which can be extended to three years by joining the WEIL Club.

What is your shipping policy for luxury watches?

We offer complimentary secure shipping on all orders. Each timepiece is fully insured during transit and requires a signature upon delivery to ensure your purchase arrives safely.

How do I return my order if I am not satisfied?

We offer a 30-day return policy for all unworn timepieces in their original packaging. Please contact our concierge team to receive a pre-paid return shipping label and instructions.

How should I care for my mechanical or quartz watch?

To maintain precision, we recommend a full service every 3 to 5 years. Avoid exposing your watch to extreme temperatures, magnetic fields, or chemicals, and ensure the crown is fully pushed in before water contact.

Can I have my watch strap or bracelet adjusted?

Absolutely. When purchasing a watch with a metal bracelet, you can provide your wrist measurement at checkout, and our master watchmakers will adjust the links for a perfect fit before shipping.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and specialized financing options in select regions.